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All of First Ascent's gear is guaranteed to perform and is covered by a warranty to the original owner against any manufacturing defects.
Should the fabric, materials or construction of your First Ascent product ever let you down, we commit to repair or replace your purchase at our discretion. This excludes reasonable wear and tear from normal use of the product, as well as any damage due to improper use, alterations or modifications or an accident.
Reasonable wear and tear refer to the unavoidable deterioration of a garment or product resulting from normal use by the owner. This does not refer to a time period that is indefinite or the actual lifespan of the owner.
The manner in which the product is used directly impacts the usual and customary wearable/usable life of the product, as materials will deteriorate and fade over time and moving parts will also wear and tear, as can naturally be expected.
Damage that is not covered by our warranty can potentially be repaired at our Service Center in Cape Town for a nominal fee and return shipping costs. Please see the Returns & Refunds policy page for more information on manufacturing defects.
The "Practical Product Lifespan" refers to the usual and customary wearable life of the product. The Practical Product Lifespan does not mean for your lifetime or means a time period that is indefinite. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and moving parts will also wear and tear.
Please drop us an email at [email protected] and one of our Service Centre agents will respond to your request as soon as possible. Please take note of your service ticket number.
Products both in and out of warranty can be sent to the service centre for repair. If your product is under warranty, please send us a copy of your proof of purchase for validation reasons. If your product is out of warranty, then the service centre agent will send you a quotation for the repair of the item via email.
If you plan to use a courier to send the product to us, please package it carefully in bubble wrap in a sturdy box. Please also include the following information in your parcel:
Attention: First Ascent Service Center
15 Induland Avenue