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Returns & Exchanges

Returns and Exchanges

If you are dissatisfied with an item purchased from our website you may return it to our First Ascent office for a refund, replacement or exchange provided that the conditions of our Returns & Exchanges policy have been satisfied.

Please note:

For hygiene reasons, unsealed underwear items may not be returned unless the item is defective/damaged upon receipt of delivery.

How to log a return or exchange

We will gladly exchange or refund a product purchased from this website, provided that it meets the below criteria:

there is valid proof of purchase, i.e. First Ascent online order confirmation
it is within 30 days of the original purchase date
it is in its original packaging and condition and:

the product is unworn and unused
the product tag is still attached
the security seal or shrink wrap is intact (if applicable)
includes all original accessories and/or parts (if applicable)

Start a return or exchange

Check that your product meets the exchange criteria set out above
Complete the below form and ensure all info has been provided:

How do I send the item back to First Ascent?

Please note that the return of items to us is at your own cost.
You must contact us first to arrange a return or exchange before sending items to us.
Include a note detailing the return that includes your details and your web order number
Please wrap and package the product in a box that is suitable for transport by courier.

Easy ways to send items back to First Ascent

Aramex Store to Door at PNP, Checkers or Fresh Stop

Buy a R99 sleeve from the counter
Add our returns address (see below) as the destination.
Drop the sleeve into the Aramex Drop Box and Aramex will deliver to First Ascent
Email us the tracking number so we can look out for the parcel when it arrives

PostNet To Door

Find your nearest PostNet store here
If you haven't already, ask the PostNet store to securely package your return
Add our returns address (see below) as the destination.
PostNet will deliver to First Ascent
Email us the tracking number so we can look out for the parcel when it arrives

Own Courier

Please wrap and package the product in a box that is suitable for transport by courier.
Ensure the courier has the correct First Ascent address as per below
Email us the tracking number so we can look out for the parcel when it arrives

Address for returns & exchanges

Attention: First Ascent Online Store Returns & Exchanges
17 Mahillion Road
Phillipi
Cape Town
7750

Address for returns & exchanges

The return of items to us is at your own cost and you must use your own courier or drop it off at our head office.
Refunds take 2 - 4 weeks to process once we have received your returned item or cancelled your order.
For exchanges, after we have received the unwanted items from you, can take 1 - 2 weeks to process and deliver back to you
You must contact us first to arrange a return or exchange before sending items to us.
If using a courier, please wrap and package the product in a box that is suitable for transport by courier.
All refunds are processed strictly in accordance with the original sales tender type (i.e. credit card, EFT or Mobicred).