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Returns & Exchanges
Returns and Exchanges
If you are dissatisfied with an item purchased from our website you may return it to our First Ascent office for a refund, replacement or exchange provided that the conditions of our Returns and Exchanges policy have been satisfied.
Returns and exchanges policy
We will gladly exchange or refund a product purchased from our website, provided that it meets the below criteria:
- The item was purchased from www.firstsascent.co.za
- there is valid proof of purchase, i.e. First Ascent online order confirmation
- it is within 30 days of the original purchase date
- it is in its original packaging and condition and:
- hygiene reasons, unsealed underwear items may not be returned unless the item is defective/damaged upon receipt of delivery.
- the product is unworn and unused
- the product tag is still attached
- the security seal or shrink wrap is intact (if applicable)
- includes all original accessories and/or parts (if applicable)
Start a return or exchange
What's the fastest way to get an exchange done?
- In a hurry? Simply re-order the size you want immediately, then load a return request below and we'll refund you once we receive the return.
- Not in a hurry? Select the exchange option on the returns form.
Please complete below form to start your return or exchange
Instructions for sending items to us
- The return of items to us is at your own cost and you must use your own courier or drop it off at our returns facility
- You must complete the above form to arrange a return or exchange before sending items to us.
- Include a note detailing the return that includes your details and your web order number
- Please wrap and package the product in packaging/box that is suitable for transport by courier.
- Refunds take 2 - 4 weeks to process once we have received your returned item or cancelled your order.
- For exchanges, after we have received the unwanted items from you, can take 1 - 2 weeks to process and deliver back to you
- All refunds are processed strictly in accordance with the original sales tender type (i.e. credit card, EFT or Mobicred).
- Please supply an official proof of bank account for EFT Refunds (you can generate this via your banking app).
Address for returns & exchanges
First Ascent Online Returns & Exchanges
15 Induland Ave
Landsdowne
Cape Town
7780
Opening Hours:
Monday - Thursday: 8:30 - 16:00
Friday: 08:30 - 15:00
Closed on weekends and public holidays
Easy ways to send items back to First Ascent

Aramex Store to Door at PNP, Checkers or Fresh Stop
- Buy a R99 sleeve from the counter
- Add our returns address (see below) as the destination.
- Drop the sleeve into the Aramex Drop Box and Aramex will deliver to First Ascent
- Email us the tracking number so we can look out for the parcel when it arrives

PostNet To Door
- Find your nearest PostNet store here
- If you haven't already, ask the PostNet store to securely package your return
- Add our returns address (see below) as the destination.
- PostNet will deliver to First Ascent
- Email us the tracking number so we can look out for the parcel when it arrives
Own Courier
- Please wrap and package the product in a box that is suitable for transport by courier.
- Ensure the courier has the correct First Ascent address as per below
- Email us the tracking number so we can look out for the parcel when it arrives
Drop off at our factory in Cape Town
- Choose "drop off option" on the form
- Please wrap and package the product
- Take note of the factory office hours
- Drop off at factory address reception:
15 Induland Ave
Landsdowne
Cape Town
7780