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Delivery Policy

Webstore Delivery Policy

The following Delivery Policy is only valid for merchandise purchased via the First Ascent website (“the Webstore”). This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us toll free on 0800 007 030.

  1. Free shipping for orders over R600 applies to main centres only and it excludes large items, heavy equipment & bicycles. 

  2. We can only deliver products to physical addresses within the borders of the Republic of South Africa.

  3. Deliveries will be made within 3-5 business days upon acceptance of your order.

    Next Day Delivery is subject to stock availability and only applies to items accordingly identified. Orders placed on a Friday will be delivered on the following Monday. In the case of a mixed basket, our standard delivery policy of 3-5 working days will apply.

    Please note: Applies to main centres only. Order must be placed before 14:00.

  4. A unique order number will be communicated to you via email which can be used to track the status of your order.

  5. Your deliveries will be made through our designated courier company, Dawnwing, or the First Ascent Service Centre. 

  6. Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.

  7. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible

    1. Delivery rates:

      Cart Total  Area Delivery cost
      Under R600 Main centre R100
        Regional R100
           
      Over R600 Main centre Free
        Regional R100
      Please note: Main centre and regional areas are determined based on your postal code.
  8. Before you finalise your order, you have the option to indicate in the "Notes" field whether the order should only be delivered to you OR you can specify an alternative authorized person's name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.

  9. In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.

  10. The courier will request proof of identity from the person receiving the parcel if this was indicated in the "notes" field of the order.

  11. All parcels delivered will be secured with a unique purchase sealing tape. Should this be broken, please follow the guidance below in point 12.

  12. The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.

  13. Proof of ID may be requested to verify authenticity of purchaser

  14. In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:

     

    1. Check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any

       

       

      Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

      • breakages, and/or
      • damages and/or
      • items missing.
    2. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
  15. Kindly refer to our refunds policy for further information.

  16. First Ascent reserves the right to refuse service, cancel orders and terminate accounts at the company's discretion.


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