Shipping

COVID-19 Delivery Information Update

COVID-19 Lockdown Update

Please access the official SA Government COVID-19 Corona Virus South African Resource Portal here https://sacoronavirus.co.za/

Due to the South African government implementing a national lockdown from 23:59 PM Thursday 26 March 2020, the following measures will be in place:

  • From Friday 27 March 2020
    • Warehouse will be in lockdown
    • All orders will only be processed once the lockdown has been lifted by National Government (tentatively Friday 16 April 2020)
    • Limited support will be available by email only. Contact us here for support

We are continuously monitoring the evolving situation around COVID-19 and are following the expert guidance of health authorities, local governments and the World Health Organization. We have implemented the following measures to ensure we can operate safely, and responsibly:

  • Steps have been taken to ensure that all our facilities have increased the frequency and extent of their cleanings
  • All staff are following WHO guidelines for personal hygiene and self-isolation

We have instructed drivers and delivery personnel to follow a ‘No Contact’ delivery policy:

  • When our delivery drivers arrive at your delivery address, they have been instructed to ring the bell, and stand back at a safe distance
  • The driver will place the products at your door and wait for you to answer
  • The driver will then record your name, date and time of delivery in front of you, so you won’t need to sign any paperwork
  • You collect your items and head back indoors
  • Please remember to wash your hands regularly, before and after receiving your delivery
  • Please avoid any direct contact with drivers, such as handshakes

At First Ascent we strive for service excellence and this extends to our delivery policy. We use Dawn Wing to deliver your order nationwide. Should you have any questions with regards to deliveries, please call us or email us via our contact us page.

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Need an update on your order or delivery status? Simply click here and enter your order email and order number to get the latest updates.

Delivery Fees

Cart total Cost
Under R600 R100
Over R600 FREE
NB: Deliveries are made during office hours (8am to 5pm) and on weekdays only
Method Area Delivery time
Dawn Wing Main centre* 24 - 48 hours (weekdays only)
Dawn Wing Regional 2 - 6 working days
Dawn Wing Remote areas 3 - 7 working days
NB: Deliveries times are estimated and are dependent on specific routes and road conditions
*Main centres: Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley

Delivery policy

  1. We can only deliver products to physical addresses (no PO boxes) within the borders of the Republic of South Africa.
  2. Orders placed on a Friday will be delivered on or after the following Monday.
  3. A unique waybill tracking number will be communicated to you via email which can be used to track the status of your order.
  4. Your deliveries will be made through our designated courier company, Dawn Wing, or the First Ascent Service Centre.