All of First Ascent's gear is guaranteed to perform and is covered by a warranty to the original owner against any manufacturing defects.
Should the fabric, materials or construction of your First Ascent product ever let you down, we commit to repair or replace your purchase at our discretion. This excludes wear and tear from normal use of the product, as well as any damage due to the improper use, alterations or modifications or an accident.
Damage that is not covered by our warranty can potentially be repaired at our Service Center in Cape Town for a nominal fee and return shipping costs. Please see the Returns & Refunds policy page for more information on manufacturing defects.
How to send us your product for repair
Drop us an email
Please drop us an email at firstname.lastname@example.org and one of our Service Centre agents will assign a service ticket to you.
Products both in and out of warranty can be sent to the service centre for repair. If your product is under warranty, please send us a copy of your proof of purchase for validation reasons. If your product is out of warranty, then the service centre agent will send you a quotation for the repair of the item via email.
Shipping your product to us
If you plan to use a courier to send the product to us, please package it carefully in bubble wrap in a sturdy box. Please also include the following information in your parcel:
- Full name
- Contact details
- Return address
- Information about the damage to the item being sent
Address for returns:
Attention: First Ascent Service Center
17 Mahillion Road